Frequently Asked Questions

1

How can I book my course?

You can make a booking enquiry via our website, email address: info@acttnow.com or call us on 0330 0948 598.

2

How do I pay for my course?

Enquire about the course on our website, and we will then contact you for payment details. Payments are required at the time of booking a course to secure your place, which can be done via PayPal, or by BACS transfer.

3

Are your prices inclusive of VAT?

No, the prices exclude VAT. The standard rate of 20% VAT would be added to the price.

4

Can I arrange for training to take place at my premises?

Yes, you can arrange a training course at your own premises – please call us on 0330 0948598 to discuss suitability for theory and practical sessions if applicable.

5

Do you provide parking?

Yes, free parking is available at our training centres but it is limited.

6

Can you cater for students with special requirements?

Yes, simply let us know your requirements, and we will do our best to provide the appropriate support.

7

Do you offer discounts for group bookings?

This will depend on the nature of the course, but yes, we can accommodate large groups where appropriate. Just simply contact us on 0330 0948598, and we’ll happily discuss your requirements.

8

Do I receive any information about my booking?

Yes, you will receive the appropriate joining instructions, which will include course start times.

9

Do I need to bring any Personal Protective Equipment (PPE)?

Your Joining Instructions will state the PPE you are required to bring for the course.

10

What if I need to cancel my booking?

Fees for cancellations are as follows:

More than four weeks prior to the course start date – no charge

Two to four weeks prior to the course start date – 50% of the course fee

Less than two weeks prior to the course start date – full fee

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